What currency are the prices on the site?
All prices are shown in AUD.
I just placed an order. When will it be shipped?
We work hard to get orders out as quickly as possible. Please allow 4 to 7 days for production before your order ships. Once it is on the way, delivery usually takes about 8 days.
Tracking numbers are updated 3 to 5 days after your order has shipped. If you still do not see a tracking number after 7 business days, email us at BloomeOfficial@outlook.com
I am not happy with my order. Can I return it? What if something is wrong?
If your item arrives damaged or defective, we offer a 100 percent money back guarantee. You have 30 days to return it for a full refund.
Return shipping costs are your responsibility. Once we receive the item, we will refund you in full. Please include your name and order number in the return package.
Important: If your order is still in transit, you will need to wait for it to arrive before returning it.
Can I cancel my order?
Yes, you can cancel your order as long as it has not shipped yet. If it has already been sent, you will need to return it for a full refund.
I entered the wrong address. What should I do?
If you entered the wrong address or your device auto filled the wrong one, reply to your order confirmation email and let us know. You can also contact us at BloomeOfficial@outlook.com We can update the address within 24 hours. After that time, we are unable to refund orders placed with an incorrect address.
How long does shipping take?
We ship worldwide from different fulfillment centers, so delivery times can vary. On average, order processing takes 1-2 days and shipping takes about 5-9 business days.
I have a question that was not answered. Can you help?
Of course. Feel free to email us at BloomeOfficial@outlook.com
To help us reply faster, please include your order number and a clear description of the issue.